Orders & Shipping

Orders

How can I track my order?

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When your order is dispatched we’ll send you an email with your tracking details so you can follow its journey. If for any reason you don’t receive this, please email us at hello@amberoot.com and we’ll update you on your order’s progress.

Can I cancel my order?

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If it is a recent order it may be possible, email us at hello@amberoot.com and we’ll do our best to help.

Can I add to my order?

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No problem, email us at hello@amberoot.com straight away and as long as the warehouse has not processed your order we can certainly add more items.

Can I change the colour of an item in my order?

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If it is a recent order it may be possible, email us at hello@amberoot.com

Something is missing from my order

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If you find a discrepancy please email hello@amberoot.com and we’ll resolve this issue immediately.

Do I need to pay customs charges?

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For US customers all applicable customs and import duties and fees, taxes and any other charges are pre-paid by Amberoot.

For all Non-EU countries most orders shouldn’t be charged customs as most are below the minimum threshold. This amount may vary from country to country and these fees are the responsibility of the customer. We ship your package DDU, “duties and taxes unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Do I need to pay VAT charges?

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All GBP and Euro prices are shown inclusive of VAT at the applicable UK rate of 20%. Exact VAT charged is calculated based on the final value of your order in the checkout process, at the rate applicable to your country. You will be responsible for any other taxes applicable in the territory to which the goods are sent.

**Note – If you are located in a non-EU country please pay in US dollars to avoid paying extra VAT. This means that the price you see includes 0% VAT. Therefore, we cannot provide VAT refunds on non-EU orders.

What payment methods does the website accept?

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Amberoot accepts Visa, MasterCard, Maestro, American Express, Discover and PayPal. Some cards may require authorisation from the issuing bank.

Shipping and Returns

How much does shipping cost?

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We ship worldwide via DHL Express and using national posts. Deliveries are made between Monday and Friday 9am-5pm. At Amberoot we offer free international shipping and e-mail you a tracking number once product has been shipped.

Shipping times:
Most of Europe and USA: delivery within 4-7 days
Rest of the world: delivery within 5-9 days

Duties & Taxes

CUSTOMERS IN THE EUROPEAN UNION, USA, CANADA, CHINA, AUSTRALIA, PUERTO RICO, SWITZERLAND, SINGAPORE, REPUBLIC OF KOREA, KUWAIT, QATAR, INDIA, NORWAY, SAUDI ARABIA, TAIWAN, THAILAND, UAE, JAPAN & MEXICO.

We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier. If you are ordering from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For the UK and the USA, these are included at the checkout.

All other customers

For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.

How long it will take to get my package?

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We endeavour to ship orders out within 24-48 hours (business days) from when the order is placed. During sale periods orders will be sent within 72 hours (not including public holidays). All orders are sent via a tracked service and a signature is required upon delivery.

DHL EXPRESS delivery timesframes:
Most of Europe and USA: delivery within 4-7 days
Rest of the world: delivery within 5-9 days

Can I return an item?

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Of course you can. If you wish to return or exchange your purchased products then please send them back to us within 15 days. If an item has been bought in the sale, or during certain site promotions then please return within 7 days.

I returned an item. When will I receive my refund?

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Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

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