Terms & Conditions
These terms and conditions (together with the information and policies contained in the “Customer Service” pages on the website and any other documents referred in these terms and conditions) (“Terms and Conditions”) set out the legal terms that apply to your use of our website https://www.amberoot.com (the “Website”) and the other services that we provide (the “Services”).
Please read these Terms and Conditions carefully and make sure that you understand them, before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.
1. Understanding these terms and conditions
When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as ‘defined terms’). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
When we refer to “we”, “us” or “our”, we mean Gintare Business Solutions Limited. Where we refer to “you” or “your” we mean you, the person using the Services.
We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Suppliers relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time).
2. About us
We are Gintare Business Solutions Limited and we operate the Website. We are a company registered in England and Wales and our registered office is at 20 Kentish Town Road, NW1 9NX, London, United Kingdom. Our registered company number is 07227447 and our VAT number is GB 990 6081 03.
We provide the Services to you through the Website. Further details of the Services we provide are set out in section 3 below. When you purchase products using the Website, you are purchasing them from the third party retailers (“Supplier(s)”) named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Suppliers. We are authorised by the relevant Suppliers to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us. Further details about the products, the Suppliers and the contract between you and the Suppliers in relation to your purchase of the products are set out in sections 5, 6 and 7 below.
3. Our services
The Services we offer allow you to search through the Website and purchase products from a number of Suppliers. As part of the Services, we also provide some ancillary services such as arranging delivery of the products and providing you with customer service assistance. However, as stated above, the contract for the purchase of the products is between you and the Supplier. This means that it is the Supplier (not us) who is legally responsible for selling the products to you.
In order to use the Services you must be over 18 years of age.
4. Our liability to you in relation to the services
If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started using the Services.
We do not in any way exclude or limit our liability for:
- (a) death or personal injury caused by our negligence;
- (b) fraud or fraudulent misrepresentation; and
- (c) any other liability which cannot be limited by law.
5. The products
We attempt to be as accurate as possible in the description of the products. However, as the descriptions are based on information provided to us by the Suppliers, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products.
We do not allow Suppliers to offer flawed products or products of lower quality than the corresponding market standards for sale on the Website. If products you have ordered are not as described, flawed or of a lower quality than the corresponding market standards, you can return them to us and we will liaise with the Supplier on your behalf and you will receive a full refund of the price of the defective product, any applicable delivery charges and any reasonable costs you incur in returning the products (we will advise you whether the products will be collected from you or whether you need to arrange for them to be returned). Please see section 10 below for details of how to return products to us.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
The products sold by the Suppliers are supplied for your domestic and private use only. You agree that you not will not use the products for any commercial, business or re-sale purposes. Neither we nor the Suppliers have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
As explained above, the contract for the purchase of the products is between you and the relevant Supplier. We are authorised by the relevant Supplier to conclude the contract on its behalf but we are not a party to that contract and you are not purchasing the products from us.
We request that all Suppliers using the Website have and maintain reasonable business policies which comply with our business policies. We cannot, however, be responsible for the Suppliers’ business policies. If you are unhappy with the product or service you have received from a Supplier, you should contact us and we will liaise with the relevant Supplier on your behalf to try and resolve the issue.
7. Orders, prices and payment
By completing the check-out process and placing an order, you are offering to purchase the products from the relevant Suppliers (and not directly from us). Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Supplier. All orders are subject to availability and confirmation of the order price.
To order products you must be over 18 years of age and possess a valid credit or debit card (please see section (c) below for details of acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
The Website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).
(a) Formation of the contract between you and the Supplier(s)
The identity of the Suppler is shown on the product page of the relevant products, in your basket when the products are added and on the order confirmation page when you place an order.
When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the Supplier. The contract between you and the Supplier in relation to the products will not be formed until we have checked that the Supplier accepts your order. If the Supplier accepts your order, we will send you an email confirming this. The confirmation email sent by us on behalf of the Supplier concludes the contract with you. The confirmation email will include a description of the products included in the order and certain other information about your rights to cancel the contract between you and the Supplier (please see section 10 below for further information on your rights to cancel the contract). Only those products listed in the confirmation email are included in the contract between you and the Supplier.
(b) Pricing and availability
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Suppliers, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Supplier, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
If you are viewing the Website from the UK or a country in Europe, the prices advertised on the Website for products from Suppliers within Europe are inclusive of VAT. Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. Please see the “Shipping Information” section of our “Orders and Shipping” page (available by following this link) for further details of estimated delivery costs and shipping times. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the “Total Cost” amount shown on the order summary page).
Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items from a Supplier outside of your territory, you may need to pay import duties upon receipt of the products. We will notify you during the checkout process if import duties are included or you may have to pay them upon receipt of the products. If they are not included, neither we nor the Suppliers have any control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order. Additional information is also available in our “FAQs” page (available by following this link).
Please note that in the event you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.
Please see the “What payment methods does the website accept?” section of our “FAQs” (available by following this link) for details of what payment methods can be used. When you submit your order, we carry out a standard pre-authorisation check on your payment card on behalf of the relevant Suppliers. Products will not be dispatched until this pre-authorisation check has been completed.
Once we have verified your payment details and the Supplier has accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we or the Suppliers encounter a problem when processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem.
We reserve the right not to submit your order to the Suppliers, and the Suppliers reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).